1. Enter your login credentials at www.reddieportal.com along with the on-screen verification code.
New touch screens come with a default screensaver. This can be replaced by creating and publishing another playlist by following the instructions here.
To remove the existing screen saver, complete the following steps.
1. Go to www.reddieportal.com and enter the pre-assigned credentials and on-screen verification code.
2. Hover over the “player” icon on the top menu and then click “player”
3. Right click your screen and click “view schedule”
4. Under the “playlist” tab, click the check box next to the playlist and click “delete” at the top right of the window.
To create a screensaver playlist for your touch screen, you must create a standard non-touch playlist then publish it to your screen. Once you have created and published it to a screen it will become a screensaver.
To create a basic playlist, click here.
1. To begin creating your content, open Microsoft Power Point, then go to design.
2. Go to “page set up”
3. Change your slide size to a 16:9 aspect ratio as this is the ratio of your display. Then to “portrait” if you’re publishing to a vertical screen.
4. Next, create your content using images and text
5. Once you’re happy with the look of your design, log into www.reddieportal.com with your preassigned credentials and the on-screen verification code.
6. Once you’ve logged in, click the “rapid” icon from the top menu and choose your template and click “next”
7. Select the “PPT” tab and clicking the “upload” or the up- arrow button
8. Next, click “add file” and browse to find the PowerPoint file that you saved and click “open”
9. Then click upload.
10. When your PowerPoint is finished uploading, drag it to the section at the bottom and then click “save”
11. Then, click “next”
12. Now, continue to publish your content as outlined in previous videos.
The Reddie Portal CMS software should be compatible with all major browsers such as the latest versions of Internet Explorer, Mozilla Firefox and Google Chrome.
If you have any compatibility issues, such as certain buttons not appearing, please try using the latest version of Google Chrome to access the software. To download the latest version of Google Chrome, please CLICK HERE.
Before uploading any files to the Reddie Portal CMS please ensure that they meet the requirements below:
Video
Required
Container MP4, AVI, MPG
Codec MPEG-1, MPEG-2, MPEG-4, XVID*, H.264
Width 1920 (1080 for portrait)
Height 1080 (1920 for portrait)
Audio AAC or MP3
(*not supported on touch screens)
Suggested
Format Profile Main@L4.0
Frame Rate 30fps
Standard PAL
Bitrate 5000kbps
Bitrate Encoding CBR
Field Order/Scan Progressive
Audio AAC or MP3
Image:
Container JPEG
Compression Baseline
Colour Mode RGB
Width 1920 (1080 for portrait)
Height 1080 (1920 for portrait)
DPI 300
Office Documents:
Word DOC, DOCX
Excel XLS, XLSX
PowerPoint PPT, PPTX
Applications (touch screens only):
Android application package APK
If you have video files in a format that is not supported (such as MOV, WMV or FLV), or you are having problems displaying your videos, you will need to convert them by taking the following steps.
1 of 7. Download and install a free video convertor for Windows called Format Factory which can be found here: http://www.pcfreetime.com/. Once you have finished downloading and installing Format Factory, launch the software.
2 of 7. Next, click the "AVI" button.
3 of 7. Now click "Add File".
4 of 7. Next, locate and select the video files you wish to convert and click "Open".
5 of 7. Now click "Output Setting".
6 of 7. Set your "Video Settings" to the following values, and then click "OK":
7 of 7. Click "Start". Once the video has finished converting you can access it by clicking the "Output Folder" button, you can then move it to a more convenient location.
Some networks have special security settings that block the screen either from connecting locally or communicating correctly with the server. In these cases there will be a network administrator who has implemented these restrictions and should therefore know how to lift or modify them. The following information about how our hardware communicates with our server should help lift or modify the appropriate restrictions:
• Domain - reddieportal.com
• IP - 52.144.45.238
Ports and Protocols
The following ports are required to be open both ways for complete communication with the CMS server:
Port Protocol Function;
80 (8001 can be used if port 80 is blocked) HTTP Download media and configuration files
4701 TCP Log in to server and register heartbeat
4700 UDP Remote control commands (stop, play, screenshots etc.)
16732 UDP Local synchronisation (multi-cast)
16733 UDP Local synchronisation (multi-cast)
Proxy Server:
If the network has a proxy server in place then proxy server settings can be assigned to the screen.
Static IP:
If your device needs to be given a static IP it can be assigned to the screen.
Our CMS is built on a dedicated on Kamatera platform which is run by globally distributed data centers incorporating the latest technologies, servers are kept stable and available at all times, under virtually any conditions.
Every component has at least N+1 redundancy resilience, which is a parallel backup device that will automatically be deployed in the event of a component failure. This means that any hardware failure in any power supply unit, hard disk drive, power phase, UPS, memory or CPU will automatically switch to an alternative device, without you having to worry about the configuration required to make it all work. Resiliency of the mains power supply is similarly maintained with backup generators..
By using a true virtual computing environment, we can offer enhanced cloud service functions, such as:
1. Scalable Server Computing Power: Allowing us to expand the server to suit our requirements.
2. Windows Server OS 2019: All our software is running on the most up-to-date enterprise level operating system.
3. Cloud Firewall: Protect your data from outside attacks and secure against malware with a high-availability, virtual appliance firewall.
4. Snapshot: A complete image of the whole system is generated on a daily basis. Our CMS server can be restored in just few minutes at any time.
Local Screens (Content Safety)
1. Our network screen will only respond to the encrypted commands generated by the CMS server, either via a direct internet connection or a download package. So there is no chance to update the contents without accessing to the web management console first.
2. The on board Android systems are all customized for using our digital signage software only. All the physical ports for external connection are all hidden in a special locker.
3. Kamatera’s network experts set up definitions, monitor activity and adjust settings as necessary to keep your defenses high at all times.
Media Management Console (User Operation)
1. The Web based content management console establishes a secure connection (HTTPS) between your device and cloud server. The data on both the in and out tunnels are encrypted based on a real time generated security key to prevent your login detail or media files to be intercepted by others.
2. Your default login details will be generated only at your purchase. Once you have chosen a preferred password, no one (even our administrators) can access this piece of information except yourself.