-FAQs-
Software

1. To update your screen with high resolution jpeg images, start by connecting your device to your WIFI source.

2. Next, visit www.reddieportal.com and enter the login credentials you were previously given. Also enter the onscreen verification code.

3. Once logged in, click “rapid” on the top menu then choose your template

4. Choose “horizontal” if your screen is in landscape and “vertical” if your screen is in portrait

5. Click “next” to the far right of the screen

6. Upload images by clicking the “upload” button or the up-arrow button

7. Now click ‘Add File.’ Browse through your files, select a jpeg image, and click “open”

8. Click upload

9. Drag and drop uploaded image to the section at the bottom

10. Click “save” followed by “next”

11. Click the check box beside the screen you want to publish to and then click “publish”



To follow these instructions in video format, you can watch Video Tutorial 1: Getting Started

Begin by logging in with your user credentials at www.reddieportal.com and entering the verification code on screen

1. Hover over the “program” icon on the top menu, then click “template”

2. You will now see a set of pre-designed templates

3. You may choose from either a horizontal or vertical template. Select either one if you wish to have ONLY one image or video displayed at a time.

4. Click “user template” in the far-left column if you want to create your own template complete with zones for images, videos and scrolling text or RSS feeds.

5. Upon selecting “user template,” click the “new” button to the far left

6. Give your template a name in the “new template box” that appears on screen and choose a resolution – Portrait sizes: 1080X1920; Landscape: 1920 X1080.

7. Once done, click “ok”

8. You will now see a template design interface. You can begin laying out the different zones for your media.


To add video zones, date and time fields and images as background, you may click the zones on the left of the screen. When the zones appear, you can reposition them wherever you like onscreen.

 To learn more about how to create customizable user templates you may watch Tutorial 4: Creating Templates.

To create an RSS feed, you must first go to www.reddieportal.com and enter your login credentials along with the verification code on screen.

1. Start by clicking on the “media” icon on the top menu

2. Now select “Dynamic Text” from the left-hand side of the screen

3. Next, click the “new” button on the right-hand side of the screen.

4. When the box pops up, start by naming your RSS feed.

5. Next, set the show lines (or the number of entries you want to display)

6. Then, set the show model (i.e., displaying title only or content only or title + content

7. Copy and paste the URL address of your RSS feed in the “URL Address Box”

8. When you’re finished, click “ok”

For more information on how to create RSS feeds please watch tutorial here

Hardware

First, start by checking the status of your screen.

1. To double check the status of your screen, login to www.reddieportal.com with your login credentials and the on-screen verification code.
2. Hover over the “player” icon on the top menu.
3. Select “monitor” from the drop down.
4. FYI: “Connecting” or “Online” status means your screen is establishing connections with the server. Please note:

If a screen is “offline” it doesn’t mean it is not playing the scheduled content correctly.
It means its not communicating correctly with the server
If your screen or player is showing an offline status (such as “offline today” or “offline 48hrs+” or “Offline”) within the status section of the CMS, check the “last heartbeat” section.
If your screen or player was online in the last 24 hours and is connected via WIFI, it could have dropped off due to a weak WIFI signal. If that is the case, check with your network administrator.

1. Enter your login credentials at www.reddieportal.com along with the on-screen verification code.

2. Once logged in, hover over the “player” icon on the top menu of the screen.
3. Now select “monitor”
4. The s/n number should be displayed in the respective field.
OR

Begin by powering the screen on from the mains and allow it to complete its boot up procedure. Once the content is playing take the following steps:

Press "STOP" (■) on the remote control to go back to the Home screen. You may see a "Local ID" in the "Network Status" box, if you do please make a note of it:

If you don't see the above press "SETUP" on your remote to access the Main Menu

Go to "Network Setting"

Make a note of the "Local ID" code

If your screen is disconnected from the internet but you want to update it you may do so by the plug and play method.

1. Go to www.reddieportal.com and enter the pre-assigned password and the on-screen verification code.
2. Upon sign in, create a playlist as you would normally.
3. Hover over the “player” icon on the top menu and click player. You should see a list of all your screens.
4. Right click on the screen you sent the playlist to and select “program package” 

5. The Program Package window will then appear, click the “pack program” button

6. The "Program Package Type" window will then appear. Tick the "Select All" checkbox to send all timer, download, display and current data to the screen as well. Then click "OK"

7. After a few minutes an icon will appear in the "Download" column, when it appears, click it.

8. Once the download is complete your web browser will inform you and normally help direct you to your files. If you are using Google Chrome, select the option "Show in folder"

9. Your Inside the zipped folder that has been downloaded should be two folders; "MEDIA" and "SYSTEM". Copy these two folders onto a blank USB stick, and then plug it into the USB port of your screen. Allow the data to transfer to your screen and follow the on-screen prompts before removing the USB stick.

NB. If you are ever asked for a password it is 123456

Touch

New touch screens come with a default screensaver. This can be replaced by creating and publishing another playlist by following the instructions here

To remove the existing screen saver, complete the following steps.

1. Go to www.reddieportal.com and enter the pre-assigned credentials and on-screen verification code.

2.  Hover over the “player” icon on the top menu and then click “player”

3. Right click your screen and click “view schedule”

4. Under the “playlist” tab, click the check box next to the playlist and click “delete” at the top right of the window.


To create a screensaver playlist for your touch screen, you must create a standard non-touch playlist then publish it to your screen. Once you have created and published it to a screen it will become a screensaver.

To create a basic playlist, click here.


1. To begin creating your content, open Microsoft Power Point, then go to design.

2. Go to “page set up”

3. Change your slide size to a 16:9 aspect ratio as this is the ratio of your display. Then to “portrait” if you’re publishing to a vertical screen.

4. Next, create your content using images and text

5. Once you’re happy with the look of your design, log into www.reddieportal.com with your preassigned credentials and the on-screen verification code.

6. Once you’ve logged in, click the “rapid” icon from the top menu and choose your template and click “next”

7. Select the “PPT” tab and clicking the “upload” or the up- arrow button

8. Next, click “add file” and browse to find the PowerPoint file that you saved and click “open”

9. Then click upload.


10. When your PowerPoint is finished uploading, drag it to the section at the bottom and then click “save”

11. Then, click “next”

12. Now, continue to publish your content as outlined in previous videos.

General

The Reddie Portal CMS software should be compatible with all major browsers such as the latest versions of Internet Explorer, Mozilla Firefox and Google Chrome. 


If you have any compatibility issues, such as certain buttons not appearing, please try using the latest version of Google Chrome to access the software. To download the latest version of Google Chrome, please CLICK HERE.

Before uploading any files to the Reddie Portal CMS please ensure that they meet the requirements below:


Video

Required

Container MP4, AVI, MPG

Codec MPEG-1, MPEG-2, MPEG-4, XVID*, H.264

Width 1920 (1080 for portrait)

Height 1080 (1920 for portrait)

Audio AAC or MP3

(*not supported on touch screens) 


Suggested

Format Profile Main@L4.0

Frame Rate 30fps

Standard PAL

Bitrate 5000kbps

Bitrate Encoding CBR

Field Order/Scan Progressive

Audio AAC or MP3



Image:

Container JPEG

Compression Baseline

Colour Mode RGB

Width 1920 (1080 for portrait)

Height 1080 (1920 for portrait)

DPI 300



Office Documents:

Word DOC, DOCX

Excel XLS, XLSX

PowerPoint PPT, PPTX



Applications (touch screens only):

Android application package APK


If you have video files in a format that is not supported (such as MOV, WMV or FLV), or you are having problems displaying your videos, you will need to convert them by taking the following steps. 


1 of 7. Download and install a free video convertor for Windows called Format Factory which can be found here:  http://www.pcfreetime.com/. Once you have finished downloading and installing Format Factory, launch the software. 


2 of 7. Next, click the "AVI" button. 

3 of 7. Now click "Add File". 

4 of 7. Next, locate and select the video files you wish to convert and click "Open". 

5 of 7. Now click "Output Setting". 

6 of 7. Set your "Video Settings" to the following values, and then click "OK": 

7 of 7. Click "Start". Once the video has finished converting you can access it by clicking the "Output Folder" button, you can then move it to a more convenient location. 




Some networks have special security settings that block the screen either from connecting locally or communicating correctly with the server. In these cases there will be a network administrator who has implemented these restrictions and should therefore know how to lift or modify them. The following information about how our hardware communicates with our server should help lift or modify the appropriate restrictions: 


• Domain - reddieportal.com

• IP - 52.144.45.238 



Ports and Protocols

The following ports are required to be open both ways for complete communication with the CMS server:


Port Protocol Function;

80 (8001 can be used if port 80 is blocked) HTTP Download media and configuration files

4701 TCP Log in to server and register heartbeat

4700 UDP Remote control commands (stop, play, screenshots etc.)

16732 UDP Local synchronisation (multi-cast)

16733 UDP Local synchronisation (multi-cast)



Proxy Server:

If the network has a proxy server in place then proxy server settings can be assigned to the screen.



Static IP:

If your device needs to be given a static IP it can be assigned to the screen.



Our CMS is built on a dedicated on Kamatera platform which is run by globally distributed data centers incorporating the latest technologies, servers are kept stable and available at all times, under virtually any conditions.
Every component has at least N+1 redundancy resilience, which is a parallel backup device that will automatically be deployed in the event of a component failure. This means that any hardware failure in any power supply unit, hard disk drive, power phase, UPS, memory or CPU will automatically switch to an alternative device, without you having to worry about the configuration required to make it all work. Resiliency of the mains power supply is similarly maintained with backup generators.. 


By using a true virtual computing environment, we can offer enhanced cloud service functions, such as:

1. Scalable Server Computing Power: Allowing us to expand the server to suit our requirements. 

2. Windows Server OS 2019: All our software is running on the most up-to-date enterprise level operating system.

3. Cloud Firewall: Protect your data from outside attacks and secure against malware with a high-availability, virtual appliance firewall. 

4. Snapshot: A complete image of the whole system is generated on a daily basis. Our CMS server can be restored in just few minutes at any time. 


Local Screens (Content Safety)

1. Our network screen will only respond to the encrypted commands generated by the CMS server, either via a direct internet connection or a download package. So there is no chance to update the contents without accessing to the web management console first.

2. The on board Android systems are all customized for using our digital signage software only. All the physical ports for external connection are all hidden in a special locker.

3. Kamatera’s network experts set up definitions, monitor activity and adjust settings as necessary to keep your defenses high at all times. 


Media Management Console (User Operation)

1. The Web based content management console establishes a secure connection (HTTPS) between your device and cloud server. The data on both the in and out tunnels are encrypted based on a real time generated security key to prevent your login detail or media files to be intercepted by others.

2. Your default login details will be generated only at your purchase. Once you have chosen a preferred password, no one (even our administrators) can access this piece of information except yourself.